Terms and conditions

of www.nailartist.academy

Introduction

These Terms govern

• the use of this Application; and
• any other Agreement or legal relationship with the Owner

in a legally binding way. Capitalised terms are defined in the relevant section of this document.

The User should read this document carefully.
This Application is a service provided by:

Nail Artist Academy
VAT ID IT03807631209

Owner’s contact email: info@nailartist.academy

What you should know at a glance

• Use of the Service/this Application is reserved for Consumers only.
• The right of withdrawal applies only to European Consumers.

TERMS OF USE

Unless otherwise specified, the terms of use in this section apply generally to this Application.
Additional conditions of use or access that apply in specific situations are expressly indicated in this document.
By using this Application, the User confirms that they meet the following requirements:

• The User acts as a Consumer;

Registration

To use the Service, the User may open an account by providing all requested data and information completely and truthfully.
The Service cannot be used without opening a User account.

Users are responsible for keeping their login credentials secure and confidential. To this end, Users must choose a password that meets the highest level of security available on this Application.

By creating an account, the User agrees to be fully responsible for all activities carried out using their login credentials. Users must immediately and unambiguously notify the Owner using the contact details in this document if they believe their personal information, such as their User account, login credentials or personal data, has been compromised, unlawfully disclosed or stolen.

Account closure

The User may close their account and stop using the Service at any time by following this procedure:

• Contacting the Owner using the contact details in this document.

Account suspension and deletion

The Owner reserves the right to suspend or delete a User’s account at any time, at its discretion and without notice, if it considers the account inappropriate, offensive or in breach of these Terms.

Account suspension or deletion does not entitle the User to damages, reimbursement or compensation.

Suspension or deletion for reasons attributable to the User does not exempt the User from paying any applicable fees or prices.

Content on this Application

Unless otherwise specified or clearly recognisable, all content available on this Application is owned or provided by the Owner or its licensors.

The Owner takes the utmost care to ensure that the content available on this Application does not infringe applicable law or third-party rights. However, this may not always be achievable.
In such cases, without prejudice to any legally enforceable rights or claims, Users are asked to report their complaints using the contact details in this document.

Rights relating to content on this Application

The Owner holds and expressly reserves all intellectual property rights in the content referred to above.

Users may not use the content in any way that is unnecessary or not implicit in the proper use of the Service.

In particular, without limitation, Users may not copy, download, share beyond the limits stated below, modify, translate, process, publish, transmit, sell, sublicense, transform, transfer or otherwise dispose of content to third parties, or create derivative works from content available on this Application. Users must not allow third parties to carry out these activities through their User account or device, even without their knowledge.

Where expressly indicated on this Application, the User may download, copy and/or share certain content available on this Application solely for personal, non-commercial purposes, provided that authorship is acknowledged and any other relevant information required by the Owner is included.

Limitations and exceptions under copyright law remain unaffected.

Access to external resources

Through this Application, Users may access resources provided by third parties. Users acknowledge and accept that the Owner has no control over these resources and is therefore not responsible for their content or availability.

The conditions applicable to resources provided by third parties, including any grants of rights in content, are determined by those third parties and governed by their respective terms and conditions or, in their absence, by law.

Acceptable use

This Application and the Service may only be used for their intended purposes, in accordance with these Terms and applicable law.

The User is solely responsible for ensuring that their use of this Application and/or the Service does not infringe laws, regulations or third-party rights.

Accordingly, the Owner reserves the right to take any appropriate measure to protect its legitimate interests, including denying the User access to this Application or the Service, terminating contracts, and reporting misconduct through this Application or the Service to the competent authorities, such as judicial or administrative authorities, whenever the User engages in, or is suspected of engaging in:

• breaches of laws, regulations and/or these Terms;
• infringements of third-party rights;
• acts that may significantly prejudice the Owner’s legitimate interests;
• offences against the Owner or a third party.

Refer a friend

This Application allows Users to receive benefits when their recommendation leads a new User to purchase a Product offered on this Application.
To take advantage of this opportunity, the User may invite friends to purchase Products on this Application by sending them a dedicated code provided by the Owner. Each code may be redeemed only once.
If an invited person chooses to redeem an invitation code when purchasing a Product on this Application, the referring User will receive the benefit indicated on this Application, such as a discount, an additional service or an upgrade.
Invitation codes may only be redeemable for certain Products offered on this Application.

The Owner reserves the right to discontinue the offer at any time, at its discretion.

Although there is no limit to the number of people who may be invited, the number of benefits each User may receive for a corresponding number of redeemed invitation codes may be capped.

TERMS AND CONDITIONS OF SALE

Paid Products

Some Products offered on this Application as part of the Service are provided for a fee.

The fees, duration and conditions applicable to the sale of these Products are described below and in the relevant sections of this Application.

Product description

Product prices, descriptions and availability are specified in the relevant sections of this Application and may change without notice.

Although Products are presented on this Application as accurately as technically possible, their representation by any means, including graphics, images, colours and sounds, is for reference only and does not imply any guarantee concerning the characteristics of the purchased Product.

The characteristics of the selected Product will be specified during the purchase process.

Purchase process

Every step, from choosing a Product to submitting an order, forms part of the purchase process.

The purchase process consists of the following steps:

• Users are asked to select the desired Product and check their purchase selection.
• After checking the information displayed in their purchase selection, Users may place their order by submitting it.

Submitting an order

Submitting an order has the following consequences:

• Submission of the order by the User concludes the contract and creates an obligation for the User to pay the price, taxes and any additional charges and expenses specified on the order page.
• If the purchased Product requires action by the User, such as providing information or personal data, specifications or special requests, submission of the order also creates an obligation for the User to cooperate accordingly.
• Once the order has been submitted, Users will receive an acknowledgement of receipt.

All notifications concerning the purchase process described above will be sent to the email address provided by the User for this purpose.

Prices

During the purchase process and before submitting an order, Users are duly informed of all fees, taxes and costs, including any shipping costs, that they will be charged.

Prices on this Application:

• depending on the section being viewed, either include all applicable fees, taxes and costs or are shown exclusive of applicable fees, taxes and costs.

Promotions and discounts

The Owner may offer discounts or special promotions for the purchase of Products. Such promotions or discounts are always subject to the requirements and terms and conditions specified in the relevant section of this Application.

Promotions and offers are granted solely at the Owner’s discretion.

Repeated or periodic promotions or discounts do not create any future claim or enforceable right for Users.

Depending on the circumstances, discounts and promotions apply for a specified period or while stocks last. Unless otherwise specified, time limits for promotions and discounts refer to the time zone of the Owner’s registered location, as stated in the contact details in this document.

Gift vouchers

Gift vouchers offered or available for purchase through this Application are issued by Nail Artist Academy and allow the User or designated recipient to use their value solely in accordance with the procedures, terms, conditions and any limits communicated at the time of purchase or indicated in the relevant section of this Application.
Purchasing a gift voucher creates an obligation to pay its full price, regardless of whether it is actually used, whether the expenditure, treatments, services or purchases for which it was intended take place, or whether there is non-use, failure to book, non-attendance, subsequent inability attributable to the User or recipient, or a change of mind.
Unless reimbursement is required by mandatory consumer protection law or otherwise agreed in writing with Nail Artist Academy, gift vouchers are non-refundable, cannot be exchanged for cash, do not entitle the holder to change, credit, indemnity or compensation, and cannot be replaced or extended if unused within the stated period.
Gift vouchers are valid for 12 months from the date of purchase or issue, unless otherwise stated in writing by Nail Artist Academy before purchase or at the time of issue. After that period, the gift voucher automatically expires, can no longer be used and does not entitle the holder to any refund, credit, extension, replacement, indemnity or compensation, including in the event of non-use or partial use. The User acknowledges that Nail Artist Academy incurs organisational, administrative and commercial costs in issuing and managing gift vouchers, and accepts that these costs justify their non-refundable nature to the extent permitted by law. Nail Artist Academy retains the right to refuse a voucher in cases of misuse, alteration, forgery, expiry, breach of these Terms or inability to verify legitimate ownership of the voucher.

Online order vouchers

Online order vouchers issued, purchased or used through this Application are governed, where compatible, by the same rules as gift vouchers. They are issued by Nail Artist Academy and may only be used in accordance with the procedures, terms, conditions, limits and any expiry dates communicated at purchase or issue, or indicated in the relevant section of this Application.
Purchasing or issuing an online order voucher creates an obligation to pay its full amount, regardless of whether it is actually used, whether the order, expenditure, treatment, service or purchase to which it relates takes place, or whether there is non-use, failure to book, non-attendance, subsequent inability attributable to the User, or a change of mind.
Unless reimbursement is required by mandatory consumer protection law, online order vouchers are non-refundable, including in cases of non-use, partial use, failure to spend the value, failure to complete the order, cancellation, User error, personal inability, expiry or a change of mind. They cannot be exchanged for cash and do not entitle the holder to change, credit, indemnity, compensation, replacement or extension, unless otherwise agreed in writing with Nail Artist Academy.
Online order vouchers are valid for 12 months from purchase, issue or generation, unless otherwise stated in writing by Nail Artist Academy before purchase or at the time of issue or generation. After that period, the voucher automatically expires, can no longer be used and does not entitle the holder to any refund, credit, extension, replacement, indemnity or compensation, including in cases of non-use or partial use.
Nail Artist Academy retains the right to refuse an online order voucher in cases of misuse, alteration, forgery, expiry, breach of these Terms, inability to verify legitimate ownership, or any other circumstance that may prejudice the seller’s legitimate interests.

Purchased courses, date changes and deposits

When purchasing a course, the User acknowledges and accepts that the course date may only be changed subject to Nail Artist Academy’s organisational capacity, available places and teaching schedule, in accordance with the procedures communicated by the Owner.
If the User cannot attend on the originally scheduled date, or wishes to change their attendance date, they must notify Nail Artist Academy at least 10 days before the course begins. Meeting this deadline is a minimum condition for considering the request and does not mean the change is automatically accepted. Without notice within this period, absence does not entitle the User to a refund, indemnity, automatic make-up session or free date change, unless otherwise agreed in writing with Nail Artist Academy.
The deposit paid to purchase or book a course is non-refundable in cases of non-attendance, cancellation, a late date-change request, absence, personal impediment or a change of mind, except where proven force majeure objectively prevents the course from taking place.
Force majeure means unforeseeable and unavoidable events not attributable to the parties that make it impossible to deliver the course, rather than merely making attendance more costly, inconvenient or no longer desired. In such cases, Nail Artist Academy may, where possible, offer a new date or an equivalent solution. Any further damages are excluded, unless otherwise required by mandatory applicable law.
Unless otherwise stated in writing, any amount paid when purchasing, booking or enrolling in a course constitutes a confirmatory deposit (caparra confirmatoria) under Italian law and a non-refundable booking fee, intended to reserve the User’s place and cover the organisational, administrative and preparatory costs incurred by Nail Artist Academy. Mandatory consumer protection provisions remain unaffected.
A course date change is not automatic and may be granted by Nail Artist Academy subject to available places, the teaching schedule and internal organisation. A lack of alternative dates acceptable to the User does not entitle them to a refund of the deposit or other non-refundable amounts, unless otherwise required by mandatory applicable law.
The User must arrive punctually and follow the teaching, organisational, hygiene, health and safety instructions provided by Nail Artist Academy or the appointed instructors. Late arrival, early departure, non-attendance or failure to follow course rules does not entitle the User to a refund, make-up session, indemnity or free repeat lesson, unless otherwise agreed in writing with Nail Artist Academy.
The User must not record, reproduce, distribute, share, publish or commercially use teaching materials, videos, photographs, handouts, procedures, technical content or information learned during the course without prior written permission from Nail Artist Academy. Breach of this prohibition may result in removal from the course and the exercise of any remedy available by law.

Payment methods

Details of accepted payment methods are displayed during the purchase process.

Some payment methods are subject to additional conditions or fees. Detailed information is provided in the relevant section of this Application.

All payments are processed independently by third-party services. This Application therefore does not collect payment details, such as credit card numbers, but receives a notification when payment is successful. For further information about personal data processing and related rights, the User may consult this Application’s privacy policy.

If a payment using an available method fails or is declined by the payment service provider, the Owner is not obliged to fulfil the order. If payment is unsuccessful, the Owner reserves the right to request reimbursement from the User for any related expenses or damages.

Payment by instalments

The purchase price may be paid in two or more instalments, under the conditions specified on this Application or otherwise communicated by the Owner.
Certain Products may be excluded from this payment method.
If the User defaults on even one instalment, the entire outstanding amount becomes immediately due and payable.

Authorisation for future PayPal payments

If the User authorises the PayPal feature that allows future purchases, this Application will store an identifier linked to the User’s PayPal account. This enables automatic processing of payments for future purchases or recurring instalments for a previous purchase.

Authorisation may be revoked at any time by contacting the Owner or changing the User’s personal PayPal settings.

Retention of title

The User does not acquire ownership of the ordered Products until the Owner receives payment of the full purchase price.

Retention of usage rights

The User does not acquire usage rights for the ordered Products until the Owner receives payment of the full purchase price.

Delivery

Deliveries are made to the address provided by the User, using the method specified in the order summary.

On delivery, Users must check the package contents and promptly report any problems using the contact details in this document or as described on the delivery note. Users may refuse a visibly damaged package.

Delivery is available in the countries or territories specified in the relevant section of this Application.

Delivery times are indicated on this Application or during the purchase process.

Failed delivery

The Owner is not responsible for delivery errors caused by inaccuracies or omissions by the User when completing the purchase order, or for damage or delays occurring after handover to a carrier appointed by the User and not proposed or approved by the Owner.

If the goods are not delivered or collected at the agreed time or within the specified period, they will be returned to the Owner, who will contact the User to arrange a second delivery attempt or agree on further action.

Unless otherwise specified, the User bears the cost of every delivery attempt after the first.

Supply of and access to digital content

Unless otherwise specified, digital content purchased through this Application is not delivered as a download, but made available through the User’s personal account on the Nail Artist Academy platform.

Access to digital content is activated automatically immediately after successful payment is confirmed. From that point, the purchased content is available in the User’s account in accordance with the access arrangements, duration and any limitations indicated on the relevant Product page or communicated at purchase.

To access and use digital content, the User needs a compatible device, an Internet connection, and up-to-date software, operating system and browser suitable for using the Service.

Access to digital content is personal and linked to the User’s account. Unless expressly permitted by Nail Artist Academy, the User may not share their login credentials or allow third parties to use purchased content through their account.

User rights

Right of withdrawal

Exceptions to the right of withdrawal and services on specific dates

Without prejudice to the Consumer’s mandatory rights under applicable law, exceptions to the right of withdrawal and specific conditions applicable to courses, services on specific dates, digital content, gift vouchers, online order vouchers, deposits and booking fees are governed by the following paragraphs.

For courses, events, lessons or services relating to leisure activities scheduled for a specific date or period, the right of withdrawal does not apply in the cases provided for by current law, including those covered by Article 59 of the Italian Consumer Code, without prejudice to mandatory Consumer protections.

For gift vouchers and online order vouchers purchased remotely by a Consumer, the rules on non-refundability, non-conversion into cash and expiry apply after any statutory withdrawal period has elapsed, or where the right of withdrawal is excluded, inapplicable, validly exercised or validly lost under applicable law.

For courses purchased or booked for a specific date or period, the User accepts that any cancellation, withdrawal, absence or request to change the date will be governed by the specific conditions in the section “Purchased courses, date changes and deposits”, without prejudice to mandatory Consumer protections.

For digital content not supplied on a tangible medium, the User acknowledges that the right of withdrawal may be excluded if they have consented to immediate supply and accepted the loss of that right as provided by applicable law.

Where the contract requires payment by the Consumer and concerns digital content not supplied on a tangible medium or services to be performed immediately, performance during the withdrawal period may begin only with the Consumer’s express consent and, where legally required, acceptance of the loss of the right of withdrawal in the circumstances and with the effects provided by applicable law.

Before the User is bound by an order or offer, Nail Artist Academy makes clear and understandable essential information available about the main characteristics of the Products or Services, the Owner’s identity and contact details, the total price including taxes, any additional costs, payment, delivery or performance arrangements, duration, deadlines, withdrawal conditions, exclusions, statutory guarantees and complaint procedures.

Conditions relating to gift vouchers, online order vouchers, deposits, booking fees, courses, services on specific dates, digital content, expiry dates, non-refundability, date changes and the loss or exclusion of withdrawal rights must be available before purchase. They may require separate acceptance through unticked checkboxes, order confirmation or another suitable method demonstrating the User’s awareness and acceptance, to the extent permitted by law.

The specific conditions for gift vouchers, online order vouchers, deposits, booking fees, courses and services on specific dates apply, to the extent permitted by law, in conjunction with the general provisions on withdrawal, refunds or cancellations in this document.

Unless an exception applies, the User may have the right to withdraw from the contract within the period specified below, normally 14 days, for any reason and without justification. Further information about the right of withdrawal is provided in this section.

Who has the right of withdrawal

Unless one of the exceptions listed below applies, Users acting as European Consumers have a statutory right to withdraw from contracts concluded online (distance contracts) within the period specified below, for any reason and without justification.

Users who do not meet these requirements do not have the rights described in this section. The Consumer is liable to the Seller only for any reduction in the value of the goods caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

Exercising the right of withdrawal

To exercise the right of withdrawal, the User must send the Owner an unequivocal statement of their intention to withdraw from the contract.

The User may use the model withdrawal form in the definitions section of this document, but is free to express their intention in any other suitable form. To meet the withdrawal deadline, the User must send their statement before the withdrawal period expires.

When does the withdrawal period expire?

• For purchases of goods, the withdrawal period expires 14 days after the day on which the User, or a third party appointed by them other than the carrier, takes possession of the goods.

• For multiple goods ordered together but delivered separately, or a single item consisting of multiple lots or pieces delivered separately, the withdrawal period expires 14 days after the day on which the User, or a third party appointed by them other than the carrier, takes possession of the last goods, lot or piece.

• For contracts to purchase digital content not supplied on a tangible medium, the withdrawal period expires 14 days after the contract is concluded, unless the User has waived the right of withdrawal.

Effects of withdrawal

The Owner refunds all payments received, including delivery costs where paid, to Users who have correctly exercised their right of withdrawal.

However, the User remains responsible for any additional cost resulting from choosing a delivery method other than the least expensive standard delivery offered by the Owner.

Reimbursement is made without undue delay and in any event within 14 days of the day on which the Owner was informed of the User’s decision to withdraw. Unless otherwise agreed with the User, reimbursement uses the same payment method as the original transaction. The User will not incur any costs as a result of withdrawal.

…for contracts to purchase tangible goods

Unless the Owner has offered to collect the goods, the User must return them to the Owner or another person authorised by the Owner without undue delay and in any event within 14 days of the day on which they communicated their intention to withdraw.

The deadline is met if the goods are handed to the carrier or another authorised person before the end of the 14-day period. Reimbursement may be withheld until the goods are received or the User provides evidence of having returned them.

The User is responsible for any reduction in the value of the goods caused by use beyond what is necessary to establish their nature, characteristics and functioning.

The User bears the return shipping costs.

Guarantees

Statutory guarantee of Product conformity under European Union law

Under European law, the seller guarantees the conformity of goods sold to Consumers for at least 2 years from delivery.

For Users acting as European Consumers, the statutory guarantee of conformity applies to items available on this Application in accordance with the laws of their country of habitual residence.

The national laws of that country may grant Users broader rights.

Consumers who are not European Consumers may have conformity guarantee rights under the laws of their country of habitual residence.

Statutory guarantee of Digital Product conformity under European Union law

Under European law, the seller guarantees the conformity of Digital Products supplied to Consumers for at least 2 years from delivery or, for Digital Products supplied continuously for more than 2 years, for the entire supply period.

For Users acting as European Consumers, the statutory guarantee of conformity applies to Digital Products available on this Application in accordance with the laws of their country of habitual residence.

The national laws of that country may grant Users broader rights.

Liability and indemnification

Unless otherwise specified or agreed with Users, the Owner’s liability for damages connected with performance of the Agreement is excluded, limited and/or reduced to the maximum extent permitted by applicable law.

Indemnification

To the extent permitted by law, the User agrees to indemnify and hold harmless the Owner and its subordinates, affiliates, officers, agents, co-branders, partners and employees against any third-party claims or demands, including, without limitation, legal fees and expenses, arising from or connected with breaches of these Terms, third-party rights or law in connection with use of the Service that are attributable to the fault of the User or their affiliates, officers, agents, co-branders, partners or employees.

This also applies to any third-party claims, including claims by the Owner’s customers, against the Owner concerning Digital Products supplied by the User, such as conformity claims.

Limitation of liability for User activities on this Application

Unless otherwise specified, and subject to applicable law, all claims for damages against the Owner or any natural or legal person acting on its behalf are excluded.

This does not limit the Owner’s liability for death, personal injury or harm to physical or mental integrity, damage arising from breach of essential contractual obligations necessary to fulfil the purpose of the contract, or damage caused intentionally or through gross negligence, provided the User has used this Application appropriately and correctly.

Unless damage was caused intentionally or through gross negligence, or affects life or personal, physical or mental integrity, the Owner is liable only for damage typical of this type of contract and foreseeable when the contract was concluded.

Common provisions

No implied waiver

The Owner’s failure to exercise any statutory right or claim under these Terms does not constitute a waiver of that right or claim. No waiver shall be considered final in relation to a specific right or any other right.

Service interruption

To ensure the best possible service, the Owner reserves the right to interrupt the Service for maintenance, system updates or other changes, with appropriate notice to Users.

To the extent permitted by law, the Owner reserves the right to suspend or discontinue the Service entirely. If the Service is discontinued, the Owner will work to enable Users to export their personal data and information, and will respect Users’ rights regarding continued use of the product and/or compensation as provided by law.

The Service may also be unavailable for reasons beyond the Owner’s reasonable control, such as force majeure, including infrastructure failures or power outages.

The Owner undertakes to notify the User at least 180 days in advance, where possible.

Reselling the Service

Users may not reproduce, duplicate, copy, sell, resell or exploit all or part of this Application or the Service without the Owner’s prior written consent, given directly or through a legitimate reseller programme.

Privacy policy

Information about personal data processing is provided in this Application’s privacy policy.

Intellectual property

Without prejudice to any more specific provision in these Terms, intellectual and industrial property rights relating to this Application, such as copyrights, trademarks, patents and designs, are exclusively held by the Owner or its licensors and protected by applicable intellectual property laws and international treaties.

All word and figurative marks and any other distinctive signs, trade names, service marks, illustrations, images or logos appearing in connection with this Application are and remain the exclusive property of the Owner or its licensors, and are protected by applicable intellectual property laws and international treaties.

Changes to the Terms

The Owner reserves the right to amend these Terms at any time. In that event, the Owner will appropriately notify Users of the changes.

Changes affect the relationship with the User only from the time communicated to the User.

Continued use of the Service constitutes the User’s acceptance of the updated Terms. If the User does not wish to accept the changes, they must stop using the Service and may withdraw from the Agreement.

The previous version continues to govern the relationship until the User accepts the changes. That version may be requested from the Owner.

Where required by law, the Owner will notify Users in advance of the date on which amended Terms take effect.

Assignment of the contract

The Owner reserves the right to transfer, assign, dispose of, novate or subcontract any or all rights and obligations under these Terms, taking Users’ legitimate interests into account.

The provisions on changes to these Terms apply.

The User may not assign or transfer their rights or obligations under these Terms without the Owner’s written consent.

Contact

All communications concerning use of this Application must be sent using the contact details in this document.

Severability

If any provision of these Terms is or becomes void or unenforceable under applicable law, this does not affect the remaining provisions, which remain valid and enforceable.

US Users

Any invalid or unenforceable provision will be interpreted and adapted to the extent necessary to make it valid, enforceable and consistent with its original purpose.
These Terms constitute the entire agreement between the User and the Owner concerning their subject matter and supersede all other communications, including any previous agreements between the parties on that subject matter.
These Terms will be enforced to the fullest extent permitted by law.

European Users

If a provision of these Terms is or becomes void, invalid or unenforceable, the parties will seek to agree amicably on a valid and enforceable replacement.
If they cannot agree, the void, invalid or unenforceable provision will be replaced by the applicable statutory provision, where permitted or required by applicable law.

Without prejudice to the above, the nullity, invalidity or unenforceability of a specific provision does not render the entire Agreement void, unless that provision is essential or so important that the parties would not have entered into the contract had they known it would be invalid, or unless the remaining provisions would impose an excessive and unacceptable burden on one party.

Governing law

These Terms are governed by the law of the place where the Owner is established, as indicated in the relevant section of this document, regardless of conflict-of-law rules.

Precedence of national law

Notwithstanding the above, if the law of the User’s country provides a higher level of consumer protection, that higher level prevails.

Exception for Consumers in Switzerland

If the User acts as a Consumer in Switzerland, Swiss law applies.

Exception for Consumers in Brazil

If the User qualifies as a Brazilian Consumer and the product and/or service is marketed in Brazil, Brazilian law applies.

Jurisdiction

Express acceptance of specific conditions

Before submitting an order or purchasing a course, gift voucher, online order voucher or any other Product or Service, the User declares that they have read, understood and expressly accepted the conditions concerning prices, payments, non-use, expiry dates, non-refundability, deposits, booking fees, date changes, absences, delays, limitations of liability, withdrawal rights and any related exceptions.

The User acknowledges that these conditions are essential to Nail Artist Academy for concluding the contract and properly organising its activities, courses, services and online sales. Acceptance may also take place by selecting dedicated checkboxes, confirming an order, making a payment or booking, or other suitable conduct demonstrating acceptance, to the extent permitted by applicable law.

The courts of the place where the Owner is established, as indicated in the relevant section of this document, have exclusive jurisdiction over any dispute arising from or connected with these Terms, subject to mandatory provisions applicable to Consumers.

Exception for Consumers in Europe

The above does not apply to Users acting as European Consumers or Consumers located in the United Kingdom, Switzerland, Norway or Iceland.

Exception for Consumers in Brazil

The above does not apply to Users in Brazil who qualify as Consumers.

Dispute resolution

Amicable resolution of disputes

Users may report disputes to the Owner, who will try to resolve them amicably.

Without prejudice to Users’ right to bring legal proceedings, Users are asked to contact the Owner using the details in this document for disputes concerning use of this Application or the Service.

The User may send a complaint to the Owner’s email address stated in this document, including a brief description and, where applicable, details of the order, purchase or account concerned.

The Owner will handle the request without undue delay and within 7 days of receipt.

Consumer dispute resolution platform

The European Commission’s online dispute resolution (ODR) platform, previously available for alternative dispute resolution and facilitating out-of-court settlement of disputes relating to online sales and service contracts, was officially discontinued on 20 July 2025 following the adoption of EU Regulation 2024/3228.

Although the platform is no longer available, Users are encouraged to contact the Owner directly to resolve any issues or concerns, using the contact details in this document.

Definitions and legal references

This Application (or this Application)

The facility that enables the Service to be provided.

Agreement

Any legally binding or contractual relationship between the Owner and the User governed by these Terms.

Brazilian (or Brazil)

Applies when the User is located in Brazil, regardless of nationality.

Digital Product

A Product consisting of:

• content produced and supplied in digital format; and/or
• a service enabling the creation, processing, storage of or access to data in digital format, or the sharing of or any other interaction with digital data uploaded or created by the User or any other User of this Application.

European (or Europe)

Applies when the User is located in the European Union, regardless of nationality.

Model withdrawal form

Addressed to:

Nail Artist Academy VAT ID IT03807631209
info@nailartist.academy

I/We hereby give notice of withdrawal from my/our contract for the sale of the following goods/services:

_____________________________________________ (insert a description of the goods/services from whose purchase you wish to withdraw)

• Ordered on: _____________________________________________ (insert date)
• Received on: _____________________________________________ (insert date)
• Name of Consumer(s):_____________________________________________
• Address of Consumer(s):_____________________________________________
• Date: _____________________________________________

(sign only if this form is submitted on paper)

Owner (or We)

The natural or legal person who provides this Application and/or offers the Service to Users.

Product

A good or service available through this Application, such as tangible goods, digital files, software or booking services, and any other type of product separately defined in this document, such as Digital Products.

Service

The service offered through this Application as described in these Terms and on this Application.

Terms

All conditions applicable to use of this Application and/or provision of the Service as described in this document and any related document or agreement, in their respective most up-to-date versions.

User (or You)

Any natural person using this Application.

Consumer

Any User considered a consumer under applicable law.

Last updated: 12 August 2026